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Information for Injured Workers

How to make a claim

If you’ve been injured at work and would like to make a claim, contact your council’s Return to Work Coordinator. Or you can complete an Employee Claim Form and submit it to your council’s Return to Work Coordinator.

If you need further help, email claimsfeedback@statecover.net.au and we’ll get back to you within one working day.

Further information about the workers compensation claims process may be found in SIRA’s “Injured at work: a recovery at work guide for workers”.

You can read StateCover’s Privacy Policy here.

How to make a complaint

Your feedback is important as it provides us with the opportunity to improve our service to you and our other Members.

If you would like to make a complaint, please contact your Case Manager. If your Case Manager can’t resolve your complaint and you would like the matter escalated, please contact us and we’ll get back to you within one working day.

If we are still unable to resolve your complaint, you may seek further assistance from IRO and SIRA.

Independent Review Office (IRO)

IRO can be contacted about StateCover’s management of your claim. Call 13 94 76 or email contact@iro.nsw.gov.au.

State Insurance Regulatory Authority (SIRA)

Contact SIRA’s customer service centre to help resolve any matter that involves your employer, treatment or service provider. Call 13 10 50 or email contact@sira.nsw.gov.au.